Privacy Policy

Last updated: 01 Mar 2026

1) What personal data we collect

We may collect the following information when you contact us or submit a booking request:

• Name
• Mobile number
• Address details / postal code / area (for dispatch)
• Service details (issue description, preferred time)
• Messages you send us via WhatsApp, phone or email
• Basic website analytics (e.g., pages visited, device/browser type) if analytics is enabled

2) How we collect personal data

• When you submit a request via our website booking widget
• When you contact us by WhatsApp, phone, email, or contact page
• Automatically through cookies or analytics tools (if used)

3) Why we use your personal data

We use your information to:

• Respond to your enquiry and dispatch technicians
• Confirm appointments, service timing, and job details
• Provide quotations or estimates and issue invoices/receipts
• Improve our service quality and customer experience
• Prevent spam, abuse, or fraudulent activity

4) Legal basis (Singapore PDPA)

We collect and use personal data in accordance with the Singapore Personal Data Protection Act (PDPA). Typically, we rely on your consent when you contact us or submit your details for service.

5) Disclosure of personal data

We do not sell your personal data. We may share data only when necessary to:

• Arrange and perform the requested service (e.g., assigned technician / subcontractor)
• Comply with legal obligations (if required by law)
• Support website operations (e.g., hosting provider, email delivery) where needed

6) WhatsApp and third-party platforms

If you contact us via WhatsApp, your communications are handled through WhatsApp’s platform. WhatsApp may process your data according to their own privacy policy. We recommend reviewing their policy if you have concerns.

7) Cookies and analytics

Our website may use cookies to improve user experience. If analytics is enabled, we may collect non-sensitive usage data such as page views and device type. You can disable cookies in your browser settings, but some site functions may not work as intended.

8) Data retention

We retain personal data only as long as necessary for service delivery, record-keeping, and legal or business requirements. When no longer needed, we will delete or anonymise the data where reasonably possible.

9) Data protection and security

We take reasonable steps to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, or disposal. However, no online transmission is fully secure.

10) Your rights (access, correction, withdrawal)

You may request to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Withdraw consent (where applicable)

To make a request, contact us using the details below. We may need to verify your identity before processing.

11) Children’s privacy

Our services are intended for adults. We do not knowingly collect personal data from children under 13.

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated “Last updated” date.

13) Contact us

For privacy-related enquiries, contact SG Rapid Fixers:

• WhatsApp: +65 9426 1233
• Phone: +65 9426 1233
• Contact page: Contact Us